Cancellation Policy

Cancellation Policy for 'The Olive Branch Plymouth'

At the Olive Branch Plymouth, I understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, traffic considerations, business meetings and project deadlines, are just a few reasons why one might consider cancelling an appointment.

In my commitment to provide a unique and outstanding treatment experience to all of my clients and out of consideration for the therapists’ time, I have adopted the following policies:

Please be aware that appointments cancelled within a 24 hour notice period or if you do not turn up for your appointment – this will incur the full charge of the treatment. Late cancellations and ‘no-shows’ disrupt the conscientious and prompt service I aspire to provide to all, I am very busy and there will always have been someone who could have been fitted in to missed appointment slots, which is why, as a courtesy to other clients and to the therapist, these charges exist.

If you are taken ill or there is an emergency, I am reasonable. Please let me know in the first available instance (i.e. first thing in the morning) and I will waive our fees. Thank you.

These policies were adopted to ensure that the therapists’ time, the massage studio and its efforts be respected, As such I can then provide your scheduled service be a stress-free and relaxing experience.

Thank you for your cooperation and understanding.

Helen Kremer-Williams Details

Helen Kremer-Williams of 36 Henry Avent Gardens, Elburton, Plymouth PL9 8GQ operates the Website www.theolivebranchplymouth.co.uk.
You can contact Helen Kremer-Williams by email on [email protected]

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