Cancellation Policy for 'The Olive Branch Plymouth'

At the Olive Branch Plymouth, I understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, traffic considerations, business meetings and project deadlines, are just a few reasons why one might consider cancelling an appointment.

In my commitment to provide a unique and outstanding treatment experience to all of my clients and out of consideration for the therapists’ time, I have adopted the following policies:

Please be aware that appointments cancelled within a 24 hour notice period or if you do not turn up for your appointment – this will incur the full charge of the treatment. Late cancellations and ‘no-shows’ disrupt the conscientious and prompt service I aspire to provide to all, I am very busy and there will always have been someone who could have been fitted in to missed appointment slots, which is why, as a courtesy to other clients and to the therapist, these charges exist.

If you are taken ill or there is an emergency, I am reasonable. Please let me know in the first available instance (i.e. first thing in the morning) and I will waive our fees. Thank you.

These policies were adopted to ensure that the therapists’ time, the massage studio and its efforts be respected, As such I can then provide your scheduled service be a stress-free and relaxing experience.

Thank you for your cooperation and understanding.

Helen Kremer Details

Helen Kremer of 36 Henry Avent Gardens, Elburton, Plymouth PL9 8GQ operates the Website www.theolivebranchplymouth.co.uk.
You can contact Helen Kremer by email on [email protected].